Exchanges

 

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We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at timandlarry@elixirchocolates.com.

 

To complete your exchange, we require a receipt or proof of purchase.

 

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

 

Shipping

To return your product, you should mail your product to: 6616 Gulton Ct NE #60, Albuquerque, NM, 87109, United States.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.